Search answers about YouTube comment automation, billing, pinned comments, team access, moderation behavior, and YouTube API limitations. Start with the knowledge base below, then contact support if you still need help.
Common questions
Start here for the questions we answer most often about CommentShark setup, rules, billing, team access, and day-to-day usage.
Can I mark comments as read?
Yes. In Comments, use the read/unread icon beside a comment to toggle its state. Existing synced comments start as read when your channel first opens the inbox; comments synced afterward start unread. The Read status filter shows All, Unread, or Read conversations. Successful replies posted through CommentShark mark their target read, and new viewer replies can bring a conversation back into Unread. Read state is shared with your channel's editors, is available on every plan, and uses no automation credits. It only changes CommentShark state; it does not change the comment on YouTube or approve a queued reply.
What is CommentShark?
CommentShark is a web app that helps you scale engagement with your YouTube audience. It's the ultimate YouTube comment management tool. CommentShark allows you to quickly respond to comments, reply to multiple comments at once, use the help of AI to generate replies, template repetitive responses, search and filter your comments, find your top commenters, see your history with them, and much more!
How does it work?
CommentShark connects to your YouTube channel via the official API. You set up "Rules" that match specific text, use AI classification, or text matching patterns. When a new comment matches a rule, CommentShark can automatically reply, moderate (hold for review or reject), or delete the comment—running 24/7 in the background. You choose whether actions happen automatically or require your approval.
How is CommentShark different from YouTube Studio's built-in tools?
YouTube Studio lets you moderate comments manually — one at a time. CommentShark adds automation on top: keyword rules, AI classification, auto-replies, and scheduled moderation across all your videos. Think of it as YouTube Studio's comment tools on autopilot.
Is it safe?
Absolutely. We use official YouTube APIs and OAuth 2.0 for secure authentication. We only request the permissions necessary to manage your comments. We don't store your password, and you can revoke access at any time via your Google Account settings. See more at our Terms of Service.