How can we help?

Search answers about YouTube comment automation, billing, pinned comments, team access, moderation behavior, and YouTube API limitations. Start with the knowledge base below, then contact support if you still need help.

Common questions

Start here for the questions we answer most often about CommentShark setup, rules, billing, team access, and day-to-day usage.

What is CommentShark?
CommentShark is a web app that helps you scale engagement with your YouTube audience. It's the ultimate YouTube comment management tool. CommentShark allows you to quickly respond to comments, reply to multiple comments at once, use the help of AI to generate replies, template repetitive responses, search and filter your comments, find your top commenters, see your history with them, and much more!
How does it work?
CommentShark connects to your YouTube channel via the official API. You set up "Rules" that match specific text, use AI classification, or text matching patterns. When a new comment matches a rule, CommentShark can automatically reply, moderate (hold for review or reject), or delete the comment—running 24/7 in the background. You choose whether actions happen automatically or require your approval.
How is CommentShark different from YouTube Studio's built-in tools?
YouTube Studio lets you moderate comments manually — one at a time. CommentShark adds automation on top: keyword rules, AI classification, auto-replies, and scheduled moderation across all your videos. Think of it as YouTube Studio's comment tools on autopilot.
Is it safe?
Absolutely. We use official YouTube APIs and OAuth 2.0 for secure authentication. We only request the permissions necessary to manage your comments. We don't store your password, and you can revoke access at any time via your Google Account settings. See more at our Terms of Service.
How do I get started?
To get started, simply sign up with your Google account and link your YouTube channel. From there, you can start exploring the different features and configure your settings. Just login at /dashboard to get started.

Feature guides

Need more than a quick answer? These pages explain the product areas people ask about most often.

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Comment Actions

Automatically reply, moderate, or delete comments using rules you define.

Open guide →
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Sentiment Insights

Understand how your audience feels about every video, automatically.

Open guide →
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Bulk Pinned Comment Editor

Update pinned comments across all your videos at once.

Open guide →
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Team Access

Invite teammates to manage comments without sharing your YouTube credentials.

Open guide →

Still need help?

If the knowledge base didn't solve it, send us the details and we'll get back to you. You can also email support@commentshark.com.